Privacy Policy – Silver Oak Nursing & Rehabilitation

At Angel Oak Nursing & Rehabilitation, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or services.

Our Commitment to Privacy

Silver Oak Nursing & Rehabilitation Center, LLC ("Silver Oak," "we," "us") values your privacy. We are dedicated to protecting it by following this policy.

This Privacy Policy explains what information we may collect from you when you visit our website, silveroaknursing.com (the "Website"). It also describes how we collect, use, keep, protect, and share that information.

Note on Health Information: Silver Oak is a healthcare provider. It is a Covered Entity under HIPAA.

This Website Privacy Policy only addresses information collected through the Website itself.

Our rules about protected health information (PHI) are in our Notice of Privacy Practices (NPP). This information is collected during treatment or payment. We give this notice to all residents and it is available if you ask for it.

Information We Collect on the Website

We collect several types of non-PHI information from and about users of our Website, including:
Personally Identifiable Information (PII) you voluntarily provide:
- Information you provide by filling in forms on our Website (e.g., Contact Form, Schedule a Tour form). This may include your name, email address, telephone number, and message contents.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Details of transactions you carry out through the Website (e.g., if we implement an online bill pay system).
Non-Personal Information collected automatically:
- Usage Details: Details of your visits to our Website, including traffic data, location data, logs, and other communication data.
- Device Information: Your Internet Protocol (IP) address, browser type, operating system, and the pages you accessed.
- Tracking Technologies (Cookies, Web Beacons): We collect data using cookies and third-party tools like Google Analytics. This helps us see how people use our website. It also lets us track how well our ads work. Finally, it helps us make the user experience better.

How We Use Your Information

We use information that we collect about you or that you provide to us for the following purposes:

To present our Website and its contents to you.
To respond to your inquiries, schedule tours, and fulfill the requests you make through the Website forms.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Website, services, or any products we offer.
For testing, research, analysis, and service improvement.
For marketing and advertising purposes, in compliance with applicable law.

Disclosure of Your Information

We do not sell or rent the PII collected through this Website to any third parties for monetary consideration. We may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates (IVY Healthcare).
To contractors, service providers, and other third parties we use to support our business (e.g., web hosting, analytics providers, email service providers).
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

Data Security and Third-Party Links

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depend on you.

This Website may contain links to other sites. Silver Oak is not responsible for the content or privacy practices of any third-party websites.

Last updated: October 15, 2025